Refund policy

Refund Policy for THE DRM LAB's Products

At THE DRM LAB, we want you to feel confident and satisfied with every purchase. If for any reason you're not completely happy with your order, you may return eligible items within 90 days of receiving them.


Return Policy

You may return any eligible product within 90 days of receiving it. To ensure a smooth return process:

  • Items must be in their original packaging
  • Proof of purchase (such as your receipt or order confirmation) is required
  • You must contact our customer service team at support@thedrmlab.com to request a return authorization and receive the correct return address

Please note: Return shipping is the responsibility of the customer.

All returns must be shipped to our facility in Italy—the address will be provided by our support team upon request.

Important: Items sent back to us without prior approval will not be accepted. 


Refunds

We aim to process refunds promptly. Here’s how it works:

  1. Return Inspection: Once we receive your returned product, we’ll inspect it to ensure it meets the return criteria.
  2. Approval Notification: If approved, we will process your refund within 5 working days.
  3. Refund Timing: Refunds are issued to your original payment method, but please allow an additional 5–10 business days for your bank or credit card company to post the funds to your account.

 

Damages and Issues

We strive to deliver your products in perfect condition. Please inspect your items upon arrival. If your products arrive defective, damaged, or incorrect, contact us immediately at support@thedrmlab.com, and we’ll work to resolve the issue.

Exchanges

Looking to exchange for a different item? Simply return your product as described above and place a new order once your return is approved.

Terms & Conditions

Please note the following conditions:

  • Returns must be postmarked within 90 days of delivery
  • Products must be returned in original package with proof of purchase
  • Return shipping is the customer’s responsibility
  • We are not responsible for lost or damaged returns
  • For help at any stage, email us at support@thedrmlab.com

For further assistance, reach out to us at support@thedrmlab.com. We’re here to help ensure your experience with THE DRM LAB is smooth and satisfactory.